Frequently Asked Questions
Expert advice on our surgically-inspired skincare and your shopping experience.
How can I track my 111SKIN order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery progress.
What is your return policy for skincare products?
We offer a 14-day return policy for unopened and unused products in their original packaging. For hygiene reasons, we cannot accept returns on items that have been opened or tested.
Are 111SKIN products suitable for sensitive skin?
Many of our products are formulated to soothe and repair the skin. However, we recommend checking the specific ingredient list on the product page or performing a patch test before full application.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.
Are your products cruelty-free?
111SKIN is committed to ethical practices. We do not test our finished products or ingredients on animals, and we ensure our suppliers adhere to the same standards.
How do I know which collection is right for my skin concerns?
We offer a digital Skin Quiz on our website to help you find a tailored routine, or you can contact our skincare experts via Live Chat for personalized recommendations.